Last updated: 15 September 2026. These terms apply to use of this website and emergency call-out enquiries. Individual quotations and agreed work may have additional terms.
ABOUT THIS WEBSITE
This website provides general information about the domestic heating and gas services offered by Nelson Heating Solutions Ltd across Birmingham, the West Midlands and surrounding areas.
OPENING HOURS
Normal opening hours are Monday to Friday, 8am to 5pm. Messages received outside these hours will usually be answered when normal business hours resume, unless emergency attendance is accepted.
QUOTES AND BOOKINGS
Sending an email, text message or WhatsApp message does not create a confirmed booking. Work is accepted only when the scope, price and appointment have been agreed. Any initial price or estimate may change if an inspection identifies additional work or circumstances that were not reasonably apparent beforehand.
24-HOUR EMERGENCY CALL-OUTS
A 24-hour emergency call-out service is available by telephone or text message, subject to engineer availability, location and safe access. Emergency attendance is not guaranteed until Nelson Heating Solutions has expressly accepted the booking.
The standard emergency call-out fee is £110. This covers attendance and the initial assessment only. Labour, parts, materials, parking, extended travel and any additional time or work are charged separately. The applicable attendance fee will be confirmed before an engineer is dispatched.
Payment of the call-out fee is due on attendance. If the customer cancels after an engineer has been dispatched, the call-out fee may remain payable. Emergency attendance does not guarantee that a fault can be repaired during the first visit; safety must take priority and an appliance or installation may need to be isolated.
INFORMATION ON THE SITE
We take reasonable care to keep the website accurate, but service descriptions are general and may not cover every property or system. Technical advice and final recommendations are based on the conditions found at the property.
AVAILABILITY
Appointments, response times and service availability depend on location, workload and the nature of the job. Same-day or emergency attendance is only confirmed when expressly agreed.
LINKS AND COMMUNICATION
This website includes links that open your phone, messaging service, email application, WhatsApp or Instagram. Those services operate under their own terms and privacy policies.
CONTACT
Questions about these terms can be sent to info@nelsonheatingsolutions.co.uk or discussed by calling or texting 07915 856580.