Last updated: 15 October 2026.
INFORMATION WE RECEIVE
The website enquiry form prepares the details you enter for sending through your chosen email or WhatsApp application. The form does not upload or store those details on our website. Photographs can be attached in your chosen application. Nelson Heating Solutions Ltd receives the information only when you complete that send. You may provide your name, contact details, property postcode and information about the work you need.
HOW INFORMATION IS USED
Information is used to respond to enquiries, prepare quotations, arrange and carry out work, keep necessary business records, and meet legal or safety obligations.
LAWFUL BASIS
Depending on the circumstances, information is handled because it is needed to take steps at your request, perform an agreed service, comply with a legal obligation, or support legitimate business interests such as responding to customers and maintaining records.
SHARING AND RETENTION
Personal information is not sold. It may be shared with professional advisers, service providers or authorities where necessary for the work, business administration or legal compliance. Records are kept only for as long as reasonably required for those purposes.
WEBSITE STORAGE AND EXTERNAL SERVICES
The site links to WhatsApp and Instagram and loads web fonts from Google; those providers may process technical information under their own privacy policies.
WEBSITE ANALYTICS
Google Analytics is not currently enabled on this version of the website. It does not load Google Analytics code or set Google Analytics cookies. Any future analytics setup will be explained here before it is enabled.
YOUR RIGHTS
UK data-protection law may give you rights to access, correct, erase or restrict use of your personal information, and to object or complain. Some rights depend on the circumstances and applicable record-keeping duties.
CONTACT
For a privacy question or request, email info@nelsonheatingsolutions.co.uk or call 07915 856580.